Shopping Guide / NIPPON CHUKO ONLINE

Shopping guide

For new customer How to order How to check your order history Cancellation Our stocks Shipment Payment Returned product / Replacement Member Registration Contact Us

For new customer

Welcome to NIPPON CHUKO Online Store!

At Chuko Online, you can conveniently and quickly purchase a wide range of handicraft materials and tools.

As we are a wholesale store, a minimum order amount is required when shopping:

For domestic shipping (within Japan):

　The minimum order amount is 10,000 yen (excluding shipping and tax).

　Shipping is free for orders over 50,000 yen (excluding tax and shipping costs).

For international shipping:

　The minimum order amount is 20,000 yen (excluding shipping and tax).

　However, additional orders related to a previous order may be placed even if the total is under 20,000 yen.

　Please note that international shipments always incur a shipping fee.

How to order

Search and Browse for Products: You can search for products by using the search field on the top right of this page. You can search for both product names and product numbers.
If you are interested in certain categories you can use the left menu or click on "Search by Category" at the top of this page.

Ordering Process: After you find a product you want to order, please enter the quantity you need at the bottom of the page and click the red "Add to Cart" button below.
You will proceed to your cart where you can check all the products you want to buy at once.

If you are not able to find the products you want: Please contact us via the contact form (you can access it at the top of this page) or by simply sending us an e-mail to our address shop@nippon-chuko.co.jp. We will gladly help you with your search.

There is also another way of ordering products, but at this moment, it is only available in Japanese.

More details

How to check your order history

Check the Order Confirmation Mail we sent you.: After you have placed an order, you will receive a confirmation message with a list of your ordered products and prices to your e-mail address registered on our website.
Check your order history.: 1. Click on the "My Page" button on the left side of our shop.
2. Click on "Purchase History" to see every detail of your past orders.

Cancellation

Cancel or change orders (or part of your order) by using the contact form.: Contact Us

Please include the product code, name and quantity of the product you want to cancel.

You can also change your order by e-mail (send it to shop@nippon-chuko.co.jp) with your name, telephone number and order number.

Please note that if you cancel your order after our shipment or your parcel is returned at customer's convenience,we request shipping fee.

Our stocks

Our stock situation: We use the same product stock as Chuko Online for the other shops we own, too. Therefore, sometimes your desired product might be already out of stock, even if it is not displayed in our shop yet. In that case, we will not ship your order until all of your products are assembled.

If you want to ship the products that are already available in advance, we need to ship your order 2 times. But we will also charge higher shipping costs.

It might take longer for some products to ship since we do not have them in our regular stock.

If one of the products you ordered will be out of stock, we will immediately contact you by e-mail to discuss further procedures with you.
Normally, it takes about 1 to 2 business days to prepare the shipment after receiving an order.

Shipment

●Delivery Durction: For domestic delivery, your order will be shipped in 1-2 business days after we receive your order. However, if some of the products are out of stock, it will take a little more than 2 days. We will ship orders overseas about one week after the order is placed since we have to calculate and decide for a shipping method with you first.

●Order Flow

●Past Shipping Cases

●Overseas Shipping: The shipping cost for overseas orders depend on the weight and size of each package.
We will contact you concerning the weight, size and the actual shipping cost AFTER we finish preparing your order.
Preparing your order might take up to 1 week, during sales periods even up to 2 weeks.

This means that unfortunately, we cannot inform you about shipping costs
before you place your order since we have to weigh the finished package first.

The maximum weight of one parcel is 20kg. If your order is heavier than that, we have to split it into two.
When splitting your order into multiple shipments, we will charge shipping fees for each individual package separately.

The standard delivery method is DHL,FedEx(Air), but you can of course choose another shipment method.
If you prefer another delivery method (EMS, Surface Mail ,Yamato for example),
please contact us by e-mail or write a comment in the remarks column during the ordering process.

●Overseas Shipping Service Comparison: If you cannot decide on a shipping method, please use this chart for a rough comparison.
If you prefer another shipment method other than the ones noted here, please contact us. We would like to discuss it with you first.

※update date/11.18.2024

Since they change quite frequently, the final costs might slightly vary.
we suggest to check the Japan Post Website for the actual fees.

	FedEx	DHL	EMS(Japan Post)	Surface(Japan Post)
Size			Depending on the destination	Depending on the destination
Weight			Up to 20-30kg	Up to 20-30kg
Cost	★★★★☆	★★★★☆	★★★★★	★★☆☆☆
Safety	★★★★★	★★★★★	★★★★★	★★★☆☆
Tracking	Yes	Yes	Yes	Yes
Insurance	Yes	Yes	Yes	No/optional
Time	2-6 days	2-6 days	2-10 days	1-3 months
		We will recommend DHL if you are hurry.

●Shipping Cost（※JPY/Japanese Yen）

EMS	Asia (excluding China Korea and Taiwan)	Oceania,Canada Mexico,Middle East Europe	USA Including Guam, etc.	Latin America South America Africa (excluding Mexico.)
1kg and less	3,150	4,400	5,300	5,100
2kg and less	4,550	6,700	7,900	8,100
3kg and less	5,750	8,800	10,300	11,100
4kg and less	6,950	10,900	12,700	14,100
5kg and less	8,150	13,000	15,100	17,100
6kg and less	9,350	15,100	17,500	20,100
7kg and less	10,350	17,200	19,900	22,500
8kg and less	11,350	19,300	22,300	24,900
9kg and less	12,350	21,400	24,700	27,300
10kg and less	13,350	23,500	27,100	29,700
11kg and less	14,350	25,600	29,500	32,100
12kg and less	15,350	27,700	31,900	34,500
13kg and less	16,350	29,800	34,300	36,900
14kg and less	17,350	31,900	36,700	39,300
15kg and less	18,350	34,000	39,100	41,700
16kg and less	19,350	36,100	41,500	44,100
17kg and less	20,350	38,200	43,900	46,500
18kg and less	21,350	40,300	46,300	48,900
19kg and less	22,350	42,400	48,700	51,300
20kg and less	23,350	44,500	51,100	53,700
21kg and less	24,350	46,600	53,500	56,100
22kg and less	25,350	48,700	55,900	58,500
23kg and less	26,350	50,800	58,300	60,900
24kg and less	27,350	52,900	60,700	63,300
25kg and less	28,350	55,000	63,100	65,700
26kg and less	29,350	57,100	65,500	68,100
27kg and less	30,350	59,200	67,900	70,500
28kg and less	31,350	61,300	70,300	72,900
29kg and less	32,350	63,400	72,700	75,300
30kg and less	33,350	65,500	75,100	77,700

Surface	Asia (excluding China Korea and Taiwan)	Oceania,Canada Mexico,Middle East Europe	USA Including Guam, etc.	Latin America South America Africa (excluding Mexico.)
1kg and less	2,100	2,500	2,600	2,700
2kg and less	2,600	3,100	3,300	3,400
3kg and less	3,100	3,700	4,000	4,100
4kg and less	3,600	4,300	4,700	4,800
5kg and less	4,100	4,900	5,400	5,500
6kg and less	4,600	5,500	6,100	6,200
7kg and less	5,100	6,100	6,800	6,900
8kg and less	5,600	6,700	7,500	7,600
9kg and less	6,100	7,300	8,200	8,300
10kg and less	6,600	7,900	8,900	9,000
11kg and less	7,000	8,300	9,500	9,600
12kg and less	7,400	8,700	10,100	10,200
13kg and less	7,800	9,100	10,700	10,800
14kg and less	8,200	9,500	11,300	11,400
15kg and less	8,600	9,900	11,900	12,000
16kg and less	9,000	10,300	12,500	12,600
17kg and less	9,400	10,700	13,100	13,200
18kg and less	9,800	11,100	13,700	13,800
19kg and less	10,200	11,500	14,300	14,400
20kg and less	10,600	11,900	14,900	15,000
21kg and less	11,000	12,300	15,500	15,600
22kg and less	11,400	12,700	16,100	16,200
23kg and less	11,800	13,100	16,700	16,800
24kg and less	12,200	13,500	17,300	17,400
25kg and less	12,600	13,900	17,900	18,000
26kg and less	13,000	14,300	18,500	18,600
27kg and less	13,400	14,700	19,100	19,200
28kg and less	13,800	15,100	19,700	19,800
29kg and less	14,200	15,500	20,300	20,400
30kg and less	14,600	15,900	20,900	21,000

Payment

Currently, we have 3 different payment methods available. Choose whichever suits you best.

1) Payment via Credit Card（VISA / MASTERCARD）
2) Payment via PayPal
3) Prepayment

Returned product / Replacement

If you have received a defective product or the product is different from what you ordered, we also accept returns, provided that the item you want to return has not been used/opened yet.

We also do not accept returns in the following cases:

1) Products you had in your possession for 8 or more days after delivery.
2) Products that have been used or washed.
3) Products without the accompanying delivery slip and tags.
4) Products which have been soiled or damaged under your care.
5) Underwear and other sanitary items.
6) If the product’s condition differs greatly from the condition it reached you (damaged/deformed boxes, for example).

We require return shipments to be made via EMS (International Express Mail Service).
Please note that we cannot refund your return shipment’s costs if you return your item by using delivery companies other than EMS.

The following details pertain to the amount which will be refunded:

① Original shipping cost
② Handling fee
③ Cost of returned item(s)
④ EMS Return Shipment Costs

*You will need to pay the shipment cost when returning your product but we will refund the amount together with the cost of returned items. Customs duties incurred when the product was initially received will not be refunded.
*Customers will be responsible for the difference in currency exchange rates from the purchasing date to the refund date.
*If several items were purchased in one order and you are returning only a part of it, the amount mentioned in ① & ② will not be refunded.
*Please note that we cannot accept any returns if you do not contact our customer support center within the limited period specified above.

Member Registration

Changing of your account information: 1. Click the “My Page” button on the left in the sidebar.
2. Go to “Update User Information” to change your information there.