Notations based on the Specified Commercial Transaction Law

Address of Sales Agent:: 〒5410058
1-9-7 Minamikyuhojimachi, Chuo-ku, Osaka, Japan

Necessary Costs except the Products

[ Tax ] 10% (VAT)
[ Postage ]"By Delivery Service"
please check from below URL
https://www.nippon-chuko.co.jp/shop/guide
If you bought over ¥50,000 without tax, the delivery charge will be free.
[Transfer Fee]　The bank transfer fee will be paid by the customer when paid via ATM or net banking.
For deferred payment orders, the NP deferred payment service offered by NetProtections Inc. is applied, personal information is provided within the parameters of the service, and payment collection rights are transferred. The credit limit available is up to ¥54,000 (inclusive of tax and as a cumulative total).
For more detailed information, click the banner.

How to Place an Order: 【Normal Shopping】 When you find a product that you want, proceed with the order placing procedure. If you are already a member, please log in before you purchase. There are some products whose numbers are limited. Please check the stock availability on the page of each product.

Payment Method

Payment Due

Delivery Date

【When the product is in stock】
・When you order the product before 12:00 on weekdays and Saturdays, we will send you your order as soon as possible. If you need those products immediatelly, please comment that when you order.
・On Sundays, the product will be sent on the next business day.
【When the product is out of stock】
・

Returning and exchanging Products

【Due to your personal preference】
Unless it is a defective product, we cannot accept customer cancellations or exchanges of orders.
* Please note that there are some differences between the colors on the computer screen and the actual colors of the products.
(We cannot accept personal preference of color as the reason for returning or changing. If you would like to know the details of color or other information about the product, please inquire by phone)

【Due to defective product】
If you would like to return or exchange a product, please contact us within 7 days after the arrival of the product.
Also, we will accept returns and exchanges in the following cases;
1. No later than 7 days after arrival of the products.
(Regarding defective products, we will exclude those cases where it has a guarantee of the company or a particular law applies)
2. Products that have not been used, washed or used only indoors.
3. Products that have a statement of delivery, tags and attachments completely.
(If you removed the tags from the product, we cannot accept returns or offer exchanges)
4. The conditions of the product and wrapping have no extreme change.
5. Products that are not discounted.

Also, we will accept returns and exchanges of defective products. Please check whether it is what you ordered and if it has any defects or not when you have received it. Please note that we cannot accept any request for returns or exchanges of products after 8days of the arrival of the product.

If you send the product back after the support period we may send you back the item with the delivery fee paid by the customer or dispose the item.

Necessary Costs except the Products

Area	Area1	Area2		Area3
Weight	Asia	Oceania, 　North America, 　Central America, 　the Near and Middle East	Europe	South America, 　Africa
Up to 300g	900 JPY	1,200 JPY	1,500 JPY	1,700 JPY
Up to 500g	1,100 JPY	1,500 JPY	1,800 JPY	2,100 JPY
Up to 600g	1,240 JPY	1,680 JPY	2,000 JPY	2,440 JPY
Up to 700g	1,380 JPY	1,860 JPY	2,200 JPY	2,780 JPY
Up to 800g	1,520 JPY	2,040 JPY	2,400 JPY	3,120 JPY
Up to 900g	1,660 JPY	2,220 JPY	2,600 JPY	3,460 JPY
Up to 1.0kg	1,800 JPY	2,400 JPY	2,800 JPY	3,800 JPY
Up to 1.25kg	2,100 JPY	2,800 JPY	3,250 JPY	4,600 JPY
Up to 1.5kg	2,400 JPY	3,200 JPY	3,700 JPY	5,400 JPY
Up to 1.75kg	2,700 JPY	3,600 JPY	4,150 JPY	6,200 JPY
Up to 2.0kg	3,000 JPY	4,000 JPY	4,600 JPY	7,000 JPY

2) Regarding Customs Duties and EMS
1 We will send the product that you ordered via EMS (Express Mail Service). *You cannot choose the transfer company and designate the delivery date.
2 Customs Clearance: We will make sure that the product can be sent to the country.
3 Customs duties may be charged depending on the country and the product.
4 The fee for custom clearance will be paid by the customer.
5 After payment of customs duties, you can receive the product.
6 When we completed shipment, we will send you an email with an EMS tracking number from the address 'shop@nippon-chuko.co.jp' .

You can check the status of delivery with the EMS tracking number at the following web site.
URL [http://www.japanpost.jp/index.html]
Depending on the situation in certain countries, it may either be impossible to search for some tracking information or it may take considerable time before it is updated.

7 After shipment, if you would like to know the detail of delivery status or if you find that the product has not arrived after the estimated time of arrival, please check the invoice number and the delivery status and contact the EMS office in your country or area directly.

Countries and areas serviced.

How to Place an Order

Payment Method

Returning and Exchanging Products

If you have received a defective product or the product is different from what you ordered, we would like to accept returns, unless it has been used.
After checking for defects, we would like to deal with it. We will make contact with you by email.

We do not accept returns in the following cases;
1) Products you have had in your possession for 8 or more days after arrival.
2) Products that have been used or washed.
3) Products without the accompanying statement of delivery and tags.
4) Products which have been soiled or damaged under your care.
5) Underwear and other items for which sanitation is a concern.
6) When the condition of the product differs greatly from the condition upon arrival to you the customer.
(including boxes and any accessories)

We require return shipments to be made via EMS (International Express Mail Service).
Please note that we cannot refund your returning shipment costs if you return your item by using delivery companies other than EMS (International Express Mail Service).

The following details pertain to the amount which will be refunded:
① Original shipping cost
② Handling fee
③ Cost of returned item(s)
④ Return Shipment Cost
*You will need to pay the shipment cost when returning your product but we will refund the amount together with the cost of returned items. Customs duties incurred when the product was initially received will not be refunded.
*Customers will be responsible for the difference in currency exchange rates from the purchasing date to the refund date.
*When several items were purchased in one order and you are returning a part of it, the amount equivalent to ① and ② will not be refunded.
*Please note that we cannot accept any returns if you do not contact our customer support center within the limited period specified above.

Inquiry and Complaints Regarding Sales

We would like to deal with inquiries and complaints about products, based on Japanese Law.
We regret, however, that we may reserve the right not to respond to some of your requests, depending on the context.