For new customer

Welcome to NIPPON CHUKO Online Store!

You can purchase handicraft materials and various tools conveniently and quickly on our website, Chuko Online.

Since we are a wholesale, you have to order a certain amount at once when shopping. For domestic shipping (inside of Japan), your shopping total (excluding shipping costs) should be more than 10,000 Yen (Japanese Yen, without tax). For international shipping, it should exceed 20,000 Yen.

How to order

Search and Browse for Products

You can search for products by using the search field on the top right of this page. You can search for both product names and product numbers.
If you are interested in certain categories you can use the left menu or click on "Search by Category" at the top of this page.

Ordering Process

After you find a product you want to order, please enter the quantity you need at the bottom of the page and click the red "Add to Cart" button below.
You will proceed to your cart where you can check all the products you want to buy at once.

If you are not able to find the products you want

Please contact us via the contact form (you can access it at the top of this page) or by simply sending us an e-mail to our address shop@nippon-chuko.co.jp. We will gladly help you with your search.

There is also another way of ordering products, but at this moment, it is only available in Japanese.

More details

How to check your order history

Check the Order Confirmation Mail we sent you.

After you have placed an order, you will receive a confirmation message with a list of your ordered products and prices to your e-mail address registered on our website.

Check your order history.

1. Click on the "My Page" button on the left side of our shop.
2. Click on "Purchase History" to see every detail of your past orders.

Cancellation

Cancel or change orders (or part of your order) by using the contact form.

Contact Us

Please include the product code, name and quantity of the product you want to cancel.

You can also change your order by e-mail (send it to shop@nippon-chuko.co.jp) with your name, telephone number and order number.

Please note that if you cancel your order after our shipment or your parcel is returned at customer's convenience,we request shipping fee.

Our stocks

Our stock situation

We use the same product stock as Chuko Online for the other shops we own, too. Therefore, sometimes your desired product might be already out of stock, even if it is not displayed in our shop yet. In that case, we will not ship your order until all of your products are assembled.

If you want to ship the products that are already available in advance, we need to ship your order 2 times. But we will also charge higher shipping costs.

It might take longer for some products to ship since we do not have them in our regular stock.

If one of the products you ordered will be out of stock, we will immediately contact you by e-mail to discuss further procedures with you.
Normally, it takes about 1 to 2 business days to prepare the shipment after receiving an order.

Shipment

Delivery duration

For domestic delivery, your order will be shipped in 1-2 business days after we receive your order. However, if some of the products are out of stock, it will take a little more than 2 days. We will ship orders overseas about one week after the order is placed since we have to calculate and decide for a shipping method with you first.

Overseas Shipping

The shipping cost for overseas orders depend on the weight and size of each package.
We will contact you concerning the weight, size and the actual shipping cost AFTER we finish preparing your order. Preparing your order might take up to 1 week, during sales periods even up to 2 weeks.

This means that unfortunately, we cannot inform you about shipping costs before you place your order since we have to weigh the finished package first.

The maximum weight of one parcel is 20kg. If your order is heavier than that, we have to split it into two.
When splitting your order into multiple shipments, we will charge shipping fees for each individual package separately.



The standard delivery method is SAL (economy air), but you can of course choose another shipment method. Since SAL is not available in every country, please check this list first if your country is included.
If you prefer another delivery method (EMS, Surface Mail or FedEx, for example), please contact us by e-mail or write a comment in the remarks column during the ordering process.

Overseas Shipping Service Comparison

If you cannot decide on a shipping method, please use this chart for a rough comparison.

Available Overseas Shipping Services & Fees

If you prefer another shipment method other than the ones noted here, please contact us. We would like to discuss it with you first.
All the fees are directly taken from the official Japan Post Website. The current fees were updated on January 9th, 2017.
Since they change quite frequently, the final costs might slightly vary. we suggest to check the Japan Post Website for the actual fees.
All amounts are in Japanese Yen. The estimated shipping times are the responsibility of Japan Post, they are also directly taken from the website and are only stated as reference.

Please consider that shipping might be delayed significantly - especially in November, December and January - because of holidays and other circumstances.
Please understand that we will NOT take responsibility in such a case. Please contact your local post office if your parcel takes too long, they will be able to help you. If you are in a hurry, please use EMS.

NEW! Now we also offer another shipping method called e-Packet for orders that weigh less than 2kg. It is cheaper than the usual shipping methods and it also is trackable. Detailed costs will follow later.

Shipping costs depend on the package size and weight, as well as the country you live in.

Payment

Currently, we have 3 different payment methods available. Choose whichever suits you best.

• 1) Payment via Credit Card（VISA / MASTERCARD）
• 2) Payment via PayPal
• 3) Prepayment

Returned product / Replacement

If you have received a defective product or the product is different from what you ordered, we also accept returns, provided that the item you want to return has not been used/opened yet.

We also do not accept returns in the following cases:

• 1) Products you had in your possession for 8 or more days after delivery.
• 2) Products that have been used or washed.
• 3) Products without the accompanying delivery slip and tags.
• 4) Products which have been soiled or damaged under your care.
• 5) Underwear and other sanitary items.
• 6) If the product’s condition differs greatly from the condition it reached you (damaged/deformed boxes, for example).

We require return shipments to be made via EMS (International Express Mail Service).
Please note that we cannot refund your return shipment’s costs if you return your item by using delivery companies other than EMS.

The following details pertain to the amount which will be refunded:

• ① Original shipping cost
• ② Handling fee
• ③ Cost of returned item(s)
• ④ EMS Return Shipment Costs

*You will need to pay the shipment cost when returning your product but we will refund the amount together with the cost of returned items. Customs duties incurred when the product was initially received will not be refunded.
*Customers will be responsible for the difference in currency exchange rates from the purchasing date to the refund date.
*If several items were purchased in one order and you are returning only a part of it, the amount mentioned in ① & ② will not be refunded.
*Please note that we cannot accept any returns if you do not contact our customer support center within the limited period specified above.

Member Registration

Changing of your account information

1. Click the “My Page” button on the left in the sidebar.
2. Go to “Update User Information” to change your information there.

Catalog

If you have our catalog, it will be useful if you want to find a lot of various items.

Ordering our catalog

Catalog Order Form
Catalog Product page

Please click on “Catalog Order” if you want a copy for yourself. Since 2019, there is a new version of our catalogue available.
If you purchased your catalog before 2019, some information might be outdated.
We highly suggest to purchase the new one or search directly on our website for recent products.